Privacy Policy
This Privacy Policy describes how Complico Consulting GmbH (“Company”, “we”, “us”, or “our”) collects, uses, and protects personal data when you visit our website www.complicoconsulting.com, use our services, or contact us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to any website visitor, customer, business partner, or individual whose personal data we process.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection laws.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. The current version is always available on our website. The “Last updated” date indicates the latest revision.
2. How We Collect Personal Data
We collect personal data in the following ways:
a) Information You Provide Directly
When you contact us, request services, or enter into a business relationship, you may provide:
- Name and company name
- Email address and phone number
- Postal address
- Billing Information
- Business or product-related documentation
- Communication content (emails, messages, call notes)
Providing this data is voluntary but may be necessary to perform our services.
b) Website Usage Data
When you visit our website, we automatically collect limited technical data:
- IP address
- Browser type and version
- Device and operating system
- Referrer URL
- Date and time of visit
- Pages visited
This data is used to ensure website security, stability, and performance.
c) Cookies
Our website uses cookies to improve functionality and user experience. You may disable cookies in your browser settings. Some website features may not function properly without cookies. See our Cookie Policy for more details.
3. Purpose and Legal Basis of Processing
We process personal data for the following purposes:
Purpose
- Providing compliance and consulting services
- Responding to inquiries
- Business communication
- Website security and analytics
- Legal and regulatory obligations
- Marketing emails (if subscribed)
4. How We Use Personal Data
We use personal data to:
- Deliver agreed consulting and compliance services
- Communicate with clients and partners
- Prepare documentation and reports
- Maintain customer records
- Issue invoices and process payments, per our Pricing terms
- Improve our services and website
- Comply with legal and regulatory obligations
We do not sell personal data to third parties.
5. Data Sharing and Disclosure
We may share personal data only when necessary:
- With IT and hosting providers
- With payment processors and banks
- With professional partners (e.g., testing labs, certification bodies) where required for service delivery
- With public authorities if legally required
All third parties are contractually bound to confidentiality and GDPR compliance.
6. International Data Transfers
If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards such as:
- EU Standard Contractual Clauses
- Transfers to countries with EU adequacy decisions
8. Data Security
We apply appropriate technical and organizational security measures to protect personal data against:
- Unauthorized access
- Loss or destruction
- Alteration or disclosure
However, no internet transmission is completely secure.
9. Your Rights under GDPR
You have the right to:
- Access your stored personal data
- Rectify incorrect data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing based on legitimate interest
- Withdraw consent at any time
To exercise your rights, contact us via our Contact page: 📧 info@complicoconsulting.com
10. Children’s Data
Our services are intended for business users.
We do not knowingly collect data from persons under 16 years of age. See our Age Restrictions & Parental Consent policy for more information.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
12. Supervisory Authority
If you believe your data is processed unlawfully, you may lodge a complaint with:
Hessian Data Protection Authority (HBDI)
13. Contact – Data Controller
Complico Consulting GmbH
Bahnhofstr. 12
63549 Ronneburg
Germany
📧 info@complicoconsulting.com
📞 +49 160 7959362
For related information, please review our Terms of Service, Cookie Policy, Refund Policy, GDPR Article 27 Representative services, and our Imprint. Our data handling aligns with guidance from the European Data Protection Board (EDPB).