Complico Consulting GmbH
This Refund Policy explains the conditions under which refunds may be granted for services purchased from Complico Consulting GmbH, Bahnhofstr. 12, 63549 Ronneburg, Germany (“Complico”, “we”, “us”).
Our services are provided exclusively to business customers (B2B). Consumer withdrawal rights do not apply.
1. Scope of Services
Complico Consulting GmbH provides customized professional services related to regulatory compliance, EU product safety, authorized representation, and advisory support.
Due to the individualized and preparatory nature of our services, work typically begins shortly after order confirmation.
2. Cancellation Before Service Performance Begins
Customers may cancel their order and receive a full refund if cancellation occurs before service performance has started.
Service performance is considered started when one or more of the following actions has occurred:
If none of the above actions have taken place, a full refund will be issued.
3. Refunds After Service Performance Has Begun
Once service performance has begun, refunds are generally not available, as resources and professional time have already been allocated.
However, Complico Consulting GmbH remains committed to addressing any service-related concerns in good faith and will evaluate reasonable requests on a case-by-case basis.
This applies in particular to:
Regulatory approval decisions remain the responsibility of the competent authorities and the customer.
4. Inability to Deliver Service
A full or partial refund may be granted if:
Any refund in such cases will reflect the work already completed.
5. External Third-Party Costs
Refunds do not cover third-party costs that have already been incurred on behalf of the customer, including but not limited to:
Such costs are non-refundable once incurred.
6. Customer Responsibilities
No refund will be granted if service delivery is delayed or rendered impossible due to:
Customers are responsible for providing accurate and complete information necessary for service execution.
7. Payment Disputes and Resolution
Customers are encouraged to contact Complico Consulting GmbH directly regarding any payment or service concerns.
We are committed to fair, transparent, and professional resolution of disputes and will review all inquiries promptly and in good faith.
8. Refund Processing
Approved refunds are processed within 14 business days to the original payment method.
9. Contact
For refund requests, contact:
Complico Consulting GmbH
Bahnhofstr. 12
63549 Ronneburg, Germany
info@complicoconsulting.com
+49 160 7959362
Legal Note
This Refund Policy applies exclusively to business-to-business transactions and is designed for compliance-service engagements.
It does not replace mandatory provisions under applicable German commercial law.
